Terms of Service

"Platform" refers to the QuickComm CPaaS (Communications Platform as a Service), including all APIs, SDKs, dashboards, documentation, and related services.

"Services" include SMS, WhatsApp Business API, Email, Voice, OTP verification, and RCS messaging services provided through the Platform.

"Customer" or "You" refers to any individual or entity that creates an account, accesses, or uses the Platform.

"Content" refers to messages, templates, media files, and any data transmitted through the Platform.

"SLA" refers to Service Level Agreement, which defines uptime guarantees, response times, and compensation terms for each service tier.

You must be at least 18 years old and have the legal authority to bind your organization to these terms. By creating an account, you represent that all registration information provided is accurate and complete.

For Indian businesses, you must provide valid DLT (Distributed Ledger Technology) registration details as mandated by TRAI for SMS services. Enterprise API access requires KYC verification including business registration documents, GST certificate, and authorized signatory details.

You are responsible for maintaining the confidentiality of your account credentials, API keys, and access tokens. You must notify us immediately of any unauthorized use of your account. QuickComm is not liable for losses arising from unauthorized account access due to your failure to safeguard credentials.

We reserve the right to suspend or terminate accounts that violate these terms, engage in fraudulent activity, or fail to comply with regulatory requirements.

You agree to use QuickComm services only for lawful purposes and in compliance with all applicable laws, including but not limited to TRAI regulations, the Information Technology Act 2000, Telecom Commercial Communications Customer Preference Regulations (TCCCPR), and the Digital Personal Data Protection Act 2023.

Prohibited uses include: sending unsolicited messages (spam), transmitting malicious content, phishing or impersonation, sending messages without proper consent, circumventing DLT/scrubbing requirements, using services for illegal activities, and any activity that disrupts platform operations.

For WhatsApp Business API, you must comply with Meta's Business Policy and Commerce Policy. Template messages must be pre-approved. Opt-in consent is mandatory for all marketing messages.

Message throughput limits, rate limiting, and fair usage policies apply to all accounts. Enterprise customers may negotiate custom limits. Exceeding rate limits may result in temporary throttling or account suspension.

We actively monitor for policy violations using automated systems. Violations may result in immediate service suspension without prior notice for critical violations, or a warning period for minor infractions.

QuickComm operates on a prepaid credit model for standard plans and monthly invoicing for enterprise plans. All prices are in Indian Rupees (INR) unless otherwise specified. Prices are exclusive of applicable taxes (GST at 18%).

Credits are non-refundable and non-transferable. Unused credits expire 12 months from the date of purchase unless your plan specifies otherwise. Enterprise customers with annual contracts may negotiate custom terms.

We reserve the right to modify pricing with 30 days advance notice. Existing prepaid credits will be honored at the rate at which they were purchased. Enterprise contract pricing is locked for the contract duration.

For auto-recharge accounts, charges are applied when your balance falls below the configured threshold. You may disable auto-recharge at any time through the dashboard. Failed payment attempts will trigger email notifications before service interruption.

Disputed charges must be raised within 30 days of the transaction date. We will investigate and resolve disputes within 15 business days. Chargebacks initiated without contacting us first may result in account suspension.

QuickComm guarantees 99.9% uptime for all production APIs (SMS, WhatsApp, Email, Voice, OTP, RCS). Uptime is calculated monthly, excluding scheduled maintenance windows which are communicated at least 48 hours in advance.

If we fail to meet the 99.9% uptime guarantee, affected enterprise customers are eligible for service credits: 99.0-99.9% = 10% credit, 95.0-99.0% = 25% credit, below 95.0% = 50% credit. Credits are calculated on the monthly subscription fee and applied to the next billing cycle.

SLA exclusions include: scheduled maintenance, force majeure events, issues caused by customer code or configuration, third-party service outages (telecom operators, WhatsApp/Meta infrastructure), and DDoS attacks mitigated within 30 minutes.

We provide real-time status monitoring at status.quickcomm.com. Incident reports are published within 24 hours of resolution. Post-mortem reports are provided for major outages (P1 incidents lasting more than 30 minutes).

TO THE MAXIMUM EXTENT PERMITTED BY LAW, QUICKCOMM'S TOTAL LIABILITY FOR ANY CLAIMS ARISING FROM OR RELATED TO THESE TERMS SHALL NOT EXCEED THE TOTAL FEES PAID BY YOU IN THE 12 MONTHS PRECEDING THE CLAIM.

QuickComm shall not be liable for: indirect, incidental, special, consequential, or punitive damages; loss of profits, revenue, data, or business opportunities; message delivery failures caused by telecom operator issues, recipient device problems, or DND/NCPR registrations; third-party service outages beyond our reasonable control.

We provide the platform "as is" and "as available" without warranties of any kind, express or implied, including merchantability, fitness for a particular purpose, or non-infringement. We do not guarantee 100% message delivery as delivery depends on multiple factors outside our control.

You agree to indemnify and hold QuickComm harmless from any claims, damages, or losses arising from your use of the platform, your violation of these terms, or your violation of any applicable law or regulation.

Either party may terminate this agreement with 30 days written notice. Enterprise contracts are subject to the terms specified in the individual agreement.

QuickComm may immediately suspend or terminate your account for: material breach of these terms, non-payment for 15 or more days, regulatory compliance violations, suspected fraudulent activity, or excessive spam complaints.

Upon termination: your access to the platform will be revoked, remaining prepaid credits are non-refundable, your data will be retained for 30 days (allowing export) and then permanently deleted within 90 days. Certain data may be retained longer for legal compliance.

Sections relating to intellectual property, limitation of liability, indemnification, and governing law survive termination of this agreement.

These Terms are governed by and construed in accordance with the laws of India. The courts of Bangalore, Karnataka shall have exclusive jurisdiction over any disputes arising from or related to these terms.

Before initiating legal proceedings, both parties agree to attempt resolution through good-faith negotiation for a period of 30 days. If negotiation fails, disputes shall be referred to binding arbitration under the Arbitration and Conciliation Act, 1996.

Arbitration shall be conducted by a sole arbitrator mutually agreed upon by both parties, or appointed by the Bangalore Mediation Centre. The language of arbitration shall be English. The arbitration award shall be final and binding on both parties.

Notwithstanding the above, either party may seek injunctive or equitable relief from a court of competent jurisdiction to prevent irreparable harm pending arbitration.