Turn Every Shopper Into a Loyalist

const QuickComm = require('@quickcomm/sdk');
const qc = new QuickComm({ apiKey: 'your_key' });

// Multi-step abandoned cart recovery workflow
await qc.workflow.trigger('cart_abandoned', {
  customer: {
    name: 'Meera Patel',
    phone: '+91-9876543210',
    email: 'meera.patel@email.com',
    segment: 'high_value',
    lifetimeValue: 42500
  },
  cart: {
    id: 'CART-2026-77291',
    items: [
      {
        name: 'Premium Silk Saree - Kanchipuram',
        sku: 'SKU-SILK-KAN-012',
        price: 8999,
        image: '{product_image_url}',
        quantity: 1
      },
      {
        name: 'Gold Plated Temple Earrings',
        sku: 'SKU-JWL-EAR-045',
        price: 1299,
        image: '{earring_image_url}',
        quantity: 1
      }
    ],
    totalValue: 10298,
    abandonedAt: '2026-03-06T14:22:00+05:30'
  },
  steps: [
    {
      trigger: '+30m',     // 30 min after abandon
      channel: 'whatsapp',
      template: 'cart_reminder_v5',
      message: 'Your Kanchipuram Silk Saree is waiting!',
      includeProductImages: true,
      buttons: [
        { text: 'Complete Purchase', url: '{checkout_url}' },
        { text: 'Need Help?', action: 'support_flow' }
      ]
    },
    {
      trigger: '+4h',
      channel: 'sms',
      template: 'cart_sms_v3',
      vars: {
        itemCount: 2,
        total: '₹10,298',
        shortUrl: '{checkout_short_url}'
      }
    },
    {
      trigger: '+24h',
      channel: 'whatsapp',
      template: 'cart_incentive_v4',
      condition: 'still_abandoned',
      incentive: {
        type: 'coupon',
        code: 'COMEBACK10',
        discount: '10%',
        validTill: '+48h'
      },
      buttons: [
        { text: 'Apply 10% Off & Buy', url: '{offer_url}' },
        { text: 'Browse Similar', url: '{similar_url}' }
      ]
    },
    {
      trigger: '+72h',
      channel: 'email',
      template: 'cart_last_chance_email',
      condition: 'still_abandoned',
      subject: 'Your cart items are selling fast!',
      urgency: {
        stockWarning: true,
        socialProof: '47 people viewing this item'
      }
    }
  ]
});